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Payments, Taxes, Shipping & Returns

 

 Payment Currency and Methods

All prices and charges are in Canadian Dollars. Currency calculator is for reference only and shows only approximate charge in your currency.

We accept cash, money orders and payments through  PayPal. Online payments through Paypal are easy, safe and secure, and best of all you don't need a Paypal account to make a credit card payment.

Interac e-mail money transfers are also accepted within Canada, its fast, convenient and secure.

 

Shipping


We use flat shipping charges based on order value for Canada and Continental USA. Please use the shipping calculator in your shopping cart to get the shipping charge for your order.

International buyers please email us for shipping quote.

We ship via UPS, DHL or Canada Post within 2 business days of payment receipt.


Orders paid with PayPal will ship only to a confirmed PayPal address,

Taxes

Prices do not include taxes. All Canadian residents pay HST or GST depending on the province on buyers shipping address,

Orders outside of Canada are NOT charged Canadian taxes.

Duty and Brokerage for buyers outside of Canada

All buyers outside Canada are responsible for all duty and/or brokerage fees that might be charged by their own government agencies.

Returns Policy


Because of the nature of online purchases and the lack of actual "touch and feel" perspective for items, we offer a 3 day return window from when your order received. A minimum 13% restocking charge will apply for returns on online purchases only.


Return Procedure:

Returns will only be accepted within 3 days of receiving your purchase. All returns are subject to a minimum 13% restocking fee. The actual freight charge for both ways will be deducted from your refund on top of the restocking fee. Returns must include all original packaging, manuals and warranty cards. Customer must supply a copy of the original invoice. All returns will be inspected for wear or abuse, additional charges may apply.

Email us at info@vsnguitars.com for more info . Returns sent to us without a previous agreement will not be accepted.